Privacy Policy

Al Tella Tourism (hereinafter referred to as "Sandala Journeys"), is committed to ensuring that your privacy is protected. We want to make sure that when we collect information from you then the same is used only in accordance with the applicable laws as well as this Privacy Policy.


By accessing and using the Website as well as by entering your personal data, you express your consent to the collection, use and transfer ("processing") of your information for the purposes of your data entry as well as under the terms of this Policy.


The Privacy Policy of Sandala Journeys describes how the information furnished by you as a User is collected, used, stored, transferred and made available to Sandala Journeys's contracting party, affiliates, governments, law enforcement agencies, authorities and other agencies.

Entering of our website

Every time you access our website and every time a file is downloaded, the corresponding data of this transaction may be stored in a server log file. In particular this stored data will be:

  • The host name of the end device (also known as the IP address).
  • The time and date of your accession.
  • The name, the size and the URL of the accessed file as well as the quantity of the data transmitted.
  • The Referrer-URL, meaning the website from which you are accessing our website.
  • The user agent, meaning the information about the browser used by you as well as your operating system.

The processing of these data occurs for security and statistical purposes as well as to improve our website. The data will not be linked to a specific person and Sandala Journeys will not aggregate these data except this will be required to protect Sandala Journeys and this website from criminal offenses and further attacks which affect the functionality of this website and our business.

Your further voluntary supplied information and data will be processed by Sandala Journeys only according to the purposes of your data transfer as stated herein.

Information Collection

Sandala Journeys may collect the following information for the purposes of processing visa application and for providing its services:

  • Contact information: including name, company name, address, email address, phone number, etc.
  • Passport details and other information required to verify your identity.
  • Payment information including payment card details or online payment services number and billing address.
  • Tax identification number as may be required by the concerned authorities.
  • Other information that will be required for processing Visa application and / or other services

Sandala Journeys will only process the collected data to third parties if you have previously given your consent to such processing or if such processing is required by the any of our visa application procedures or in case Sandala Journeys will be obliged by the applicable law, or any administrative or judicial order to process your data.


Cookies are files or pieces of information that may be stored on your system or internet enabled devices (terminal equipment) when you visit the Sandala Journeys Website. Once you access the Sandala Journeys Website, you consent to our use of cookies. You can disable this function by choosing the option "don't allow cookies" in your browser. If the cookies that we use are disabled, it may impact the user experience of our Website. Sandala Journeys uses cookies only to make the website simpler to use and to collect information about general usage, site navigation and campaign effectiveness. We cannot identify you personally from this information.

A few important things User should know about cookies are that:

Sandala Journeys offers certain features that are only available through the use of cookies. The primary purposes of cookies are to help identify User's terminal equipment, maintain their signed-in status and to store User's online preferences and other information in order to save time by eliminating the need to repeatedly enter the same information and to tailor content on subsequent visits of this sites

Most cookies are "session cookies," meaning that they are automatically deleted from User's hard drive at the end of a session. "Persistent cookies" remain in place across multiple visits to our websites. Session cookies do not stay on your terminal equipment after you close your browser, however persistent cookies remain on User's terminal equipment until you delete them or they expire, usually within 30-365 days. For information about how to find and accept/reject cookies, please read your browser help manual.

User is always free to decline Sandala Journeys's cookies if their browser permits, although doing so may interfere with User's use of the website.

Sandala Journeys and its contracting parties, principals, affiliate/s, among others, do not tolerate spam. A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse Sandala Journeys's website or the contents therein. To report any issues related to spam or spoof emails to Sandala Journeys, please address e-mails to

Sandala Journeys does not permanently store email messages sent to or by it through various formats. Sandala Journeys does not rent or sell any email addresses to third parties.

User Account Information & Personal Information

User's passport, fee receipt number, date of birth and name are key to User's account. User is advised to exercise caution in disclosing User's information and not to disclose the same to anyone. If User shares his/her password or personal information with others, User will be solely responsible for all actions taken in the name of User's account. Therefore, if User's password or personal information has been compromised for any reason, User should immediately notify Sandala Journeys in writing and ensure appropriate safety and security measures.

Links to other websites

At various points throughout the website you may be offered automatic links to third party websites. These links are provided as a courtesy of Sandala Journeys and by accessing those links, you will leave the Sandala Journeys website. Sandala Journeys website does not control those sites or their privacy policies, which may differ from Sandala Journeys's practices. Neither Sandala Journeys, nor its officers, employees and agents have any responsibility or liability of any nature whatsoever for these third party websites or the privacy practices of those websites. We encourage you to review the privacy policies and terms of use of any third party website before providing any personal information. Sandala Journeys does not share opinions which might be contained on linked websites. Each operator of the linked website is solely responsible for its content. Sandala Journeys does not verify the information contained on the linked Websites on a regular basis.

Reviewing & Modifying Personal and Other Information

You can also review and change the information submitted, subject to the Visa application requirements, at the time and date of your Visa application interview.


Sandala Journeys shall not be held responsible for the authenticity or accuracy of the information provided by the User. It shall be the duty of the User to ensure that the information provided to Sandala Journeys is accurate.

Disclosure of Information

Sandala Journeys will not sell, trade, rent or lease your personal information to others. Unless Sandala Journeys has your permission or are required by law, Sandala Journeys will only share the personal data according to the requirements of the Visa application procedure and our services in this regard. Sandala Journeys may need to disclose information when required by law. Sandala Journeys shall disclose information in good-faith when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on Sandala Journeys or to exercise the legal rights or defend against legal claims.

Sandala Journeys may also disclose the information if the disclosure is reasonably necessary to enforce our terms and conditions in accordance with the applicable law. Further, Sandala Journeys may disclose the information in the event of a merger, or sale or re-structuring. In this case Sandala Journeys will endeavor to ensure an appropriate protection of your data.


Sandala Journeys treats data as an asset that must be protected and uses tools like encryption, passwords, physical security, firewalls, and other security features and measures to protect its website and users personal information against unauthorized disclosure, access, misuse, abuse, hacking etc., Although Sandala Journeys works very hard to protect users' privacy, sometimes third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse a user's/users' personal information that they may collect from the website despite all the safeguards put in place and for which Sandala Journeys shall not be liable.

Change in Privacy Policy

The contents of this Privacy Policy may be changed at any time and the User will only be subject to terms as applicable at the time of usage.


If at any time you believe that Sandala Journeys has not adhered to the Privacy Policy, please inform us by e-mail at and we will make all commercially reasonable efforts and steps to promptly determine and resolve the issue.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
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